CV créé le :
03/01/2024
CV modifié le :
03/01/2024
Dernière connexion :
04/01/2024
Coordonnées
******
******
Adresse :
Paris (75000)
Email :
******.******.**@********.***
Port. :
************
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CUSTOMER RELATIONSHIP MANAGER, Junior
Référence : 2063560
Expériences Professionnelles
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janv. 2019
févr. 2021
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CUSTOMER RELATIONSHIP MANAGER
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HDFC ERGO INSURANCE CO.LTD. | India
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Implemented a streamlined CRM process, resulting in a 15% improvement in data accuracy.
and helped for Segment customers based on demographics, policy types, or other relevant
criteria.
Spearheaded the production of impactful support team content, including FAQs and training
materials, contributing to team efficiency..
Managed and successfully delivered various projects aimed at boosting customer
Satisfaction which generated a Analyzed and improved commercial situations in various
12% increase in overall sales.
Contributed to the optimization of the customer learning experience, resulting in a 15%
improvement in customer satisfaction and a 10% increase in retention of customers.
Drove website improvement by actively addressing and implementing changes based on
customer feedback by 4%
Monitored and assessed the performance of insurance agents. with Agent Performance Tool
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Compétences
Data Analysis, Google Analytics, MS - Office, Salesforce
Compétences linguistiques
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