CV créé le :
09/08/2023
CV modifié le :
09/08/2023
Dernière connexion :
12/08/2023
Coordonnées
******
**********
Adresse :
* ***** *** ********
Bagneux (92220)
Email :
***********@*****.***
Port. :
*************
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Development Manager, Confirmé
Référence : 2009753
Expériences Professionnelles
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févr. 2020
nov. 2021
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Counter Manager
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"ALL WAYS TRAVEL" Travel Agency
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* Responsible for processing all types of complex booking requests
* Reporting on sales
* Management of the sales team
* Handling of conflicting situations with airlines and companies
* Follow-up of invoices for services provided to companies
* Prospecting for new companies and clients
* Training of the sales team on the Amadeus system
* Implementation of new AMEX GBT companies
* Configuration of Traveller & company profiles according to AMEX GBT recommendations
* Training of sales staff on AMEX GBT sales procedures
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févr. 2020
nov. 2021
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Development Manager
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"Gouraya Tours " Travel Agency
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* Establishment of the commercial strategy for the development of the agency
* Development of the subcontracting aspect by the acquisition, installation and follow-up of the
Amadeus RTS (remot ticketing system) for subcontracting customers
* Negotiation and follow-up of charter contracts with the different airlines.
* Expansion of the agency's supplier network
* TMC FCM representative in Algeria
* Set up and installation of the different procedures for the implementation of FCM clients in
Algeria
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janv. 2020
févr. 2020
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TICKET REIMBURSEMENT OFFICER
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Du to the judicial liquidation of the company Aigle Azur, I was selected to support the liquidators and to clarify
the unused Electronic Tickets situation.
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févr. 2018
janv. 2020
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SUPERVISOR OF AIGLE AZUR'S CALL CENTER. (ALGIERS and LISBOA)
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AIGLE AZUR A FRENCH AIRLINE
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- Supervision of various commercial tasks such as ticket issuance, sale of services, customer care.
- Provide information feedback and echoes collected from our customers via telephone or websites of the airline
- Supervision of sales made on the airline's website thus detection and resolution of problems related to this effect.
- Management of teleoperator teams
-Training and tracking new commercial agents on the Amadeus GDS
- Supervision of the corporate service.
- Perform the monthly activity reporting to the hierarchy.
- Perform complex sales procedures
- Provide technical and commercial assistance to agents,
- Update procedures and memos
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août 2016
févr. 2018
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Supervisor
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Azur Aigle counter at the Algiers airport
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Ensure operational coordination between commercial service and ground operations at the farm level.
- Supervision of various commercial tasks such as ticket issuance, sale of services, customer relations.
- Perform the daily activity reporting to my hierarchy.
- Management of the sales team in the counter.
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août 2015
août 2016
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Sales Agent
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At The Azur Aigle Counter At The Algiers airport
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Ticket reservations and all other related operations.
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janv. 2015
déc. 2020
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AIGLE AZUR A FRENCH AIRLINE
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Diplômes et formations
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sept. 2010
juin 2012
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PROFESSIONAL MASTER IN TRANSLATION.; ALGERIA . Used languages : Arabic, French and English
- BAC+4
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University of Bejaïa
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sept. 2009
juin 2010
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LICENSE IN TRANSLATION AND INTERPRETATION
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University of Bejaïa - ALGERIA
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sept. 2006
juin 2007
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BACCALAUREATE in foreign langages
- BAC
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Secondary school of Mouhali Amar - SEDDOUK- BEJAIA
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Compétences
ticketing system, Excel, PowerPoint, Microsoft Word
Compétences linguistiques
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Important
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CV actualisé il y a plus de 6 mois, certaines informations peuvent ne pas être à jour.
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